Welcome to The Team Leader Community

A community where you will become a great Team Leader

Why The Team Leader Community?

We bring together contact centre team leaders to network and build relationships, so that we can expand our knowledge and understanding of the industry, as well as collaborate on the future of our community and support each other in our careers.

The Results You'll Get

Our community, courses, and memberships are pretty special. We’re focused on the ways it will make a huge difference in your life.

Here are a few of the things you’ll be able to do as a member of The Team Leader Community:

  • Expand your knowledge and understanding of the contact centre industry through networking and collaborations.
  • Build meaningful relationships with fellow team leaders, fostering both personal and professional growth.
  • Receive and offer support in career development, creating a mutually beneficial environment of shared resources and compassion.

When You Join Today

When you join The Team Leader Community today, you’ll get access to our:

  • Team Leader Masterclass: Engage in an interactive video course focusing on the best practices for successful contact centre management. Improves leadership skills and broadens industry knowledge.
  • Contact Centre Roundtable: Participate in a roundtable discussion through our live chat platform, where contact centre leaders discuss issues and trends. Encourages idea sharing and collaboration within the industry.
  • Networking Events: Attend virtual networking events, connecting professionals from across the industry. Enables relationship-building with like-minded peers and potential mentors.